Refund policy
Return & Refund Policy
At Shopbiaa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective
- You received the wrong product
- The product has a manufacturing fault
To be eligible for a return:
- Item must be unused and in original condition
- Product must be in original packaging
- Proof of purchase/order number is required
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Used or washed products
- Items damaged by customer misuse
- Sale / discounted items
- Products without original packaging
- Change of mind after delivery
3. Refund Process
Once your returned item is received and inspected:
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued via bank transfer / original payment method
You will be notified once your refund has been approved.
4. Exchange Policy
We offer exchanges only if:
- Wrong item was delivered
- Product is defective or damaged
Exchange requests must be made within 48 hours of delivery.
5. Return Shipping
- If the return is due to our error (wrong/damaged item), we will cover return shipping costs.
- For all other eligible returns, customer will bear the shipping charges.
6. Order Cancellation
Orders can only be cancelled before dispatch.
Once shipped, the order cannot be cancelled.