Shipping policy

Shipping Policy

Thank you for shopping with Shopbiaa. We are committed to delivering your orders quickly and securely.

1. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery times are:

  • Karachi: 2–4 business days
  • Major Cities in Pakistan: 3–5 business days
  • Other Areas: 4–7 business days

Delivery times may vary due to courier service delays or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout.

We may offer:

  • Free shipping on selected products or promotional campaigns
  • Standard delivery charges for regular orders

Any shipping promotions will be clearly mentioned on the website.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation message with tracking details (if available).

You can use this information to track your shipment through the courier service.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan, subject to service availability in your area.

Customers are requested to ensure availability to receive the order.

6. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability
  • Incorrect address
  • Invalid contact number

the order may be cancelled or returned.

Additional shipping charges may apply for re-delivery.

7. Order Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • High order volumes

Shopbiaa is not responsible for delays caused by third-party courier services.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Shopbiaa is not liable for orders delivered to incorrect addresses provided by the customer.

9. Damaged or Missing Packages

If your order arrives damaged or incomplete, please contact us within 24–48 hours of delivery with:

  • Order number
  • Clear photos of the package/product

We will review and resolve the issue promptly.